Our Positive feedback for Lena Sew/ Hamid & Sons Marsiling Branch
We would like to express our greatest gratitude to our ID, Lena Sew from Marsiling branch for a beautiful transformation of our home. Firstly, she takes time to explain the renovation package in greater detail. She is transparent on the products and services. Lena also makes time to explore ideas for our home. We appreciate her taking in our ideas but at the same time improvising it without compromising our wants. Lena is very patient during material selections process. She always gives us ample time during selection as she wants us to have the best for our home. She gave us a lot of advice and helped us in choosing a lot of stuff that we couldn’t decide by ourselves
Secondly, during the renovation process, she makes time to go down to the house to ensure that everything is in order. She gives us assurance by constantly updating us on every renovation phase. Lena has taken every effort to be present on site for all the reno works to ensure the best quality of works for our home.
Lastly, what is great about Lena that we applaud is that despite our keys collection was delayed and it coincides with the Chinese New Year rush, we were having the challenges to move in before Chinese New Year. With her can do attitude, Lena managed to not only meet our expectations but exceed it. Her strong commitment and dedication to her work allowed us to shift into our new home earlier than our expected move in dateline. She has always seen to be cheerful and always there to comfort us despite of stress and worries of “what if” we are unable to move in on time. As clients, she gave us a “home” that we really love. She was very professional and hands on during the renovation; giving us updates on the progress. She was very effective as when we needed things to be expedited, she managed to do so. She was always contactable when we needed something, any time of the day. She is always prompt in replying our queries and issues any hours of the day. As there are bound to have hiccups during renovation, Lena is ever quick to rectify the issues. Lena always assures us that everything will be in order.
I would strongly recommend Lena to those who are still looking for renovation ID. With her handling your home, you can assure 100% ease of mind. And to Hamid & sons Pte Ltd, Lena is indeed a priceless asset. Kudos to Lena!